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Gambling can be addictive. Play responsibly.
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Updated: 10/20/2020 12:00:00 +1000
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Gambling is a form of leisure and entertainment. Before playing you should know how much time and money you can afford to spend. Make sure gambling does not become a problem in your life and you do not lose control of your play.
In order to avoid problems with gambling, please keep the following in mind:
If you have ever been worried about gambling problems or are just curious to check the results, please try our quick self assessment test.
Daily, Weekly and Monthly deposit limits can be set on your account.
If you feel that you would benefit from setting your own deposit limits, you can do this by contacting the casino support team to discuss the options.
Please note that should you wish to increase your limits again or remove them completely, this will not be effective immediately. Only after 24 hours has lapsed will increased limits be available.
If you would like assistance with managing your level of play at the casino or seeking a short break from gambling, Cosmo Casino offers an option to take a break.
Please note that once a take a break request has been applied, should you wish to reverse this decision, a 24 hour cooling off period applies.
Should you feel this could be the most appropriate action for you to take, please contact our casino support team to discuss implementation of this measure.
Should you feel you have a gambling problem and require a short or long term restriction, we offer a Self–Exclusion option.
Please note that once a self-exclusion request has been applied, we will not be able to reverse this decision. You are advised to carefully consider this decision before committing to a self-exclusion and discuss your situation with a gambling help group if you are in any doubt.
In order to initiate a Self-Exclusion period because of a gambling problem, please contact our casino support team to discuss the available responsible gambling options and to decide which would best suit your needs. Following this initial consultation, a request in email format will be required in order for us to apply effective restrictions**. This must be sent from the email address registered on the Casino Account. Self-Exclusions should not be assumed to be applied until such time as a confirmation email has been sent from the casino back to the email address registered on the casino account.
Should you decide to enter a self-exclusion period, please ensure that you self-exclude at any other gambling operators, where you may also hold accounts. Please submit your Comprehensive Self-Exclusion request to the Commission on http://gamingcommission.ca/playerexclusion.htm. Doing so will assist to maximise the effectiveness of your exclusion.
* Should Cosmo Casino deem it unwise or unhealthy for the Gaming Account to be re-opened it will be closed permanently at the sole discretion of Cosmo Casino. Cosmo Casino reserves the right to initiate an exclusion if there is reason to believe the account holder has a gambling problem, or due to other circumstances, it is deemed not to be in their or the casino’s best interests to continue gambling activities.
** Although we make every effort to ensure subsequently opened accounts are identified as self-excluded, we respectfully ask that self-excluded account holders refrain from opening new accounts. We cannot be held responsible for gambling activity on accounts if you attempt to circumvent our systems.
Casino play at Cosmo Casino is available only to persons older than 19 years of age. It is illegal for minors to play at this online casino under any circumstances.
We reserve the right to perform age verification checks and to also request personal identification documentation at any stage in order to ensure the prohibition of play by minors.
Anyone using the casino software who is found to be under the age of 19 will have all game play voided and any winnings forfeited. We may also report them to the relevant authorities.
We recommend the following 3rd party programs to restrict children from accessing inappropriate websites.
Make sure you follow the terms and conditions of play in our casino. You can access our terms and conditions any time by clicking here.
The Casino Support Centre is available if you experience any difficulties. Should there be any claim or dispute arising from past or current transactions please contact us. If we are unable to settle the dispute, we will refer the dispute to an arbiter, such as eCogra, whose decision will be final subject to full representation given to all parties involved. Players residing in the EU can also contact the European Commission's ODR Platform for assistance with alternative dispute resolution.