This Privacy Policy explains how we process your personal data, including details of the type of data we collect, how your data may be used, shared or disclosed as well as your choices and rights when you open an account at Casino Kingdom.

Casino Kingdom is committed to protecting and respecting your personal information. Please read this policy carefully to understand how we will treat your personal data. This Privacy Policy consists of the following:

Data Controller
Information we collect
How we use your personal data
Disclosure of your information
Retention of your information
Data Security
Your rights
Contact us
Changes to the Privacy Policy
Verification Policy

The term personal information or personal data in this Privacy Policy refers to information relating to an identified or identifiable natural person.

Data Controller
The Data Controller is Casino Kingdom that is managed by Bulex Enterprises (Malta) Limited, Villa Seminia 8, Sir Temi Zammit Avenue, Ta'Xbiex, XBX1011, Malta.
Personal information we collect about you
1. We may collect personal data that includes but is not limited to:
  1. Your name, date of birth and gender;
  2. Contact details such as your email or postal address, mobile or telephone number;
  3. Identification documents such as photo ID, proof of address, bank statements, utility bill (for obligations around customer due diligence and to establish the source of funds);
  4. Account username;
  5. Credit/debit card details or other financial payment data;
  6. Communication and/or information exchanged with you such as emails, phone calls, messages through our online chat service;
  7. Information about your account activity, including your deposits, withdrawals and wagers;
  8. Information about your online activity such as IP address, internet browser and devices used to access our services (please see our Cookies Policy for more details;
  9. Any other details as might be requested or obtained from you for the purpose of registration and maintaining your account.
2. We collect personal information about you when:
  1. You register for and use an account at Casino Kingdom;
  2. You get in touch with us; and
  3. A deposit or withdrawal is made by use of a financial instrument (cards, bank account or e-wallets).
How we use your personal data
1. We process your personal data on any one or more of the following legal basis:
  1. Necessary for the performance of a contract
  2. A legal obligation to use your data for a particular reason
  3. Your consent
  4. Necessary for the purpose of legitimate interests pursued by our company or by a third party.
2. We use personal information collected about you for the following purposes:
  1. Account setup: We use personal information such as your name, email address, phone number, information about your device to set up and administer your account, provide technical and customer support, verify your identity, process payment information and send important account and service information pursuant to our terms and conditions.
  2. Verification: We process your personal information to verify your age and accuracy of your registration details, including disclosure of such information to third parties (e.g. financial institutions and third parties). This is required for the purpose of complying with our legal obligations.
  3. Personalisation: We may also use personal information to assist us in developing new and improved services, based on customer preferences, our analysis of patterns or usage. This processing is necessary for the purpose of our legitimate interests in delivering relevant content to improve your experience.
  4. Risk Management: We process your personal information to verify your age and accuracy of your registration details, including disclosure of such information to third parties (e.g. financial institutions and third parties). This is required for the purpose of complying with our legal obligations.
  5. Marketing Communication: We process personal data to deliver marketing communications across various mediums (electronic or otherwise) for the purposes of our legitimate interests. We may do this during the period of your relationship with us and unless instructed otherwise by you, for a reasonable period of time after the relationship has ended.
    
    Marketing materials will include instructions on how to opt out of receiving future communications. You can also manage your information and update your marketing preferences at any time by contacting The Casino Support Centre. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Also note that even if you opt out of receiving marketing emails, we may still be required to send you important information related to your accounts.
  6. Regulatory and legal obligations: We may be required to use personal information for crime and fraud prevention and compliance with relevant regulatory obligations. We may also use personal information to respond to regulatory agencies and other public or government authorities.
  7. Profiling or other automated individual decision making: In accordance with our legitimate interests, we may perform automated decision making or profiling to better understand your interests and preferences. The profiling may be based upon your location data, age, gameplay and other personal data. Please note, you do have certain rights in respect of automated decision making and profiling, where that decision may have a legal effect on you. Please see below the section on "Your rights" for more information about your rights.
  8. Other purposes: We may be required to use and retain personal information for; risk management, to protect our rights, or property, or those of other parties in accordance with our legitimate interests.
Disclosure of your information
We may share some of your personal information with, or obtain personal data from the following categories of third parties:
1. We may, from time to time, retain trusted third parties, to process your information to provide us with services globally, including for customer support, information technology, payments, sales, marketing, and data analysis. As part of our agreements with our partners, we may be required to share your information for the purposes of calculating fees and benefits owed.
2. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
3. If we or substantially all of our assets are acquired by a third party, in which case personal data held about our customers will be one of the transferred assets.
4. If we are under a duty to disclose or share your personal data to comply with any legal obligation or respond to requests from government agencies, including law enforcement and other public authorities.
5. To enforce or apply our terms and conditions.
6. To protect our rights, users, systems, and services.
Retention of your information
We keep your data for as long as is necessary for legal or business purposes. We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either delete it securely or in certain cases, anonymise it. Please note that we may be required in certain circumstances to retain your information indefinitely (for example under our procedures on responsible gambling, self-exclusion and AML obligations).
Data Security
We take appropriate measures to protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction. We use technical measures such as encryption, tokenization and password protection to protect your data and the systems they are held in. We also use operational measures to protect the data, for example by limiting the number of people who have access to the databases in which your casino account information is held.
Transfers outside the European Economic Area (EEA)
We will only transfer your personal data to countries which are considered as providing an adequate level of legal protection or where alternative arrangements and further assurance, such as certification schemes are in place to protect your rights which means the recipient must protect the data to the same standards as required within the EEA.
Your rights
You can exercise certain rights with the personal information we process. Such rights include the access or ability to obtain copies of your personal information.

You can also seek to correct, amend or delete your personal information. Further, you can object to, place limitations or restrictions on how your personal information is processed.

Withdrawing your consent, for example to obtain marketing correspondence can also be done through opting out of such communications or contacting The Casino Support Centre.

Should you be unsatisfied for any reason, on how we manage your personal information you can contact us at data.protection@crhelpdesk.com. If you are unable to reach a satisfactory outcome with us, you have the right to lodge a complaint with the relevant supervisory authority in your country.

Please note:
1. These rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations.
2. Administrative fees maybe imposed where requests are manifestly excessive and/or unfounded
3. A request processing period of up to 30 days
4. For more information on these rights you can contact data.protection@crhelpdesk.com
Contact us
If any of your personal information changes, or if you have any questions, comments or requests regarding the protection of your personal data, please contact us by email at data.protection@crhelpdesk.com or in writing at Bulex Enterprises (Malta) Limited, Villa Seminia 8, Sir Temi Zammit Avenue, Ta'Xbiex, XBX1011, Malta.
Changes to the Privacy Policy
We reserve the right to change this Privacy Policy at any time and may provide notice of substantial changes through e-mail or other means. All changes to this Privacy Policy are effective as of the stated "Updated" date, and your continued use of the Services after the Updated date will constitute acceptance of, and agreement to be bound by, those changes.
Verification Policy
1. By registering an Account with Casino Kingdom, the Player is giving the Casino consent to conduct any verification as required.
2. Casino Kingdom reserves the right to ask Players for verification documents following deposits and/or prior to executing a withdrawal.
3. Where it is required for any fraud or anti-money laundering investigations, the Casino may request additional information to ascertain the Player’s source of funds and/or wealth.
4. For verification purposes, Casino Kingdom reserves the right to ask for a clear copy of (but is not limited to):
  1. Valid identity document (passport, national ID card or driver’s licence)
  2. A copy of the card in question showing the card holder name, or evidence of the deposit method used (if applicable)
  3. Documents confirming residence, such as a bank statement or utility bill, no older than 3 months
5. Should it be deemed necessary Casino Kingdom may also require these documents to be certified by a registered Notary.
6. Casino play at Casino Kingdom is available only to persons older than 18 years of age. Anyone using the casino software who is found to be under the age of 18 will have all game play voided and any winnings forfeited. Casino Kingdom may also report the matter to relevant authorities.
7. Casino Kingdom reserves the right to seek information about the extent of the Player’s intended gambling during the verification process.
8. Any documents provided to Casino Kingdom will be held in confidence and stored for five years from the date on which Player’s Account is closed (unless there is a regulatory reason which Casino must comply with which extends this period).
9. Casino Kingdom takes a Risk based approach to mitigate the presence of money laundering, fraud and criminal activity. A Player’s account may be frozen and any payment withheld, where the casino is unable to verify the Player’s identity.

Cookie Policy

Cookies are used to deliver a better and more personalised service for our users. This Cookies Policy explains what cookies are, how we used them on our websites and ways to manage their use.

What is a Cookie?

Cookies are small text files containing small amounts of information, sent to and stored on your computer, mobile device or other devices when you visit a website. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognises that cookie. Cookies are helpful as they allow a website to recognise a user's device making access and navigation, much easier.

You can find more information about cookies at:

www.allaboutcookies.org
www.aboutcookies.org
www.youronlinechoices.eu

Use of Cookies on the Website

Cookies are used on the Website for a number of reasons. This includes, but is not limited to, the following:

allow users to log into their casino account
monitor and collect information about activities within the website
assist in prevention of fraud purposes and general safeguarding of privacy

Cookies are typically used to improve and enhance the user experience and some cookies are essential for our website to function.

Usage of cookies falls into the following categories:

Session Management - these cookies enable use of the website, managing session information and allow users to navigate through the website.

Functionality - these cookies store information that remembers user specific preferences (e.g. preferred language, media settings).

Fraud Prevention - these cookies store information which assists us preventing fraudulent use of the website.

Tracking - these cookies help us determine how users landed on the website and storing this information. This assists us to manage any affiliate and marketing obligations.

Please note, any links to third party websites will have their own cookies and privacy policies which will control and manage any information you may submit. Should you decide to use any linked third party websites, we advise you read their cookies and privacy policies before proceeding.

Managing Cookies

To delete any cookies stored on your computer or stop cookies which track your browsing activity on the website, you can do so through your browser's privacy settings (the settings may differ depending on which browser is used). If you require more information on how to disable cookies or change your privacy settings please visit the sites mentioned above.

Please note that deleting our cookies or disabling future cookies from our websites could result in your inability to access certain areas or features of the website. As an example, if you disable 'session' cookies you may experience difficulties logging into your casino account.

Updated: 5/20/2020 12:00:00 +1000

Casino Kingdom Terms and Conditions

General
1. These Terms and Conditions (“Terms”) apply to customers (“Player/s”, “You”) who use any of the products, software, websites offered by Casino Kingdom (“Casino”, “website” “Service” “Us/We/Our”).
2. The Player must create an account and deposit in order to use the service.
3. Terms of Use Agreement
  1. Except for downloading one copy of the Agreement on any single computer for your personal, non-commercial home use, you must not reproduce, prepare derivative works based upon, distribute, perform or display the Agreement without first obtaining the written permission of Casino Kingdom.
  2. Agreement must not be used in any unauthorized manner.
  3. BY USING THE WEBSITE AND/OR CREATING AN ACCOUNT ON www.casinokingdom.eu, YOU CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND THAT YOU AGREE TO OUR TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO ANY OF THESE TERMS, YOU SHOULD NOT USE OUR SERVICES.
4. These terms are considered correct and fair by Casino Kingdom. Should Players require advice regarding these, or any other part of our service, please contact The Casino Support Centre.
5. Casino Kingdom reserves the right to revise or remove any part of the terms and conditions at its sole discretion at any time. Players will be notified of any changes to these terms and conditions in advance, and players must re-confirm acceptance before the changes come into effect. Players shall not be allowed to play unless they accept the updated terms and conditions; however, players will be allowed to withdraw their winnings.
6. The Casino Terms and Conditions as published (and occasionally updated) are on this website in English. It is the English version of these Terms and Conditions that form the basis of all Terms found in other languages. Translations into other languages are provided as a service in good faith. In the event of ambiguity between English versions and a translation, the English version always retains priority.
7. If any provision of this Agreement shall be held or made invalid by court or regulatory body, the remainder of this Agreement shall not be affected thereby. In such cases, the invalid provision shall be interpreted as closely as possible in an acceptable manner to its original objective.
About The Casino
1. Casino Kingdom is authorized to operate www.casinokingdom.eu
2. Casino Kingdom is a brand managed by Rock Swift Group Limited, with registered address 4th Floor, Water's Edge Building, Meridian Plaza, Road Town, Tortola, VG 1110, British Virgin Islands. Rock Swift is licensed and regulated by the Kahnawake Gaming Commission, under licence number 00869.
Financial Institution
1. Casino Kingdom is not a financial institution and thus any funds made into Player's account (active or dormant; please see for more details under ‘Account Dormancy’) are not due any interest payments on any account balances, including deposit(s) or pending withdrawals.
2. Casino Kingdom does not provide advice regarding tax and/or legal matters and players are advised to seek professional assistance.
3. Player is strictly prohibited from utilising Casino Kingdom and its systems to facilitate arbitrage through Currency Exchange transactions. Where Casino Kingdom deems that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Player’s balance without warning or notification.
Participation and Jurisdiction
1. The casino does not accept registration nor gaming activity by those under the age of 18.
2. We reserve the right to perform checks (electronic or otherwise) and/or request valid documentation at any time, to verify the identity of our players and/or to satisfy regulatory requirements.
3. The Player accepts sole responsibility of their gaming activity at the casino, including the legality of online gambling in their country/jurisdiction of residence or location. The availability of our Services does not intend to enable the player to contravene any applicable laws or regulations with online gaming.
4. We shall not be liable for any breach of any local, national/federal, state or other laws that may occur as a result of the player's gaming activity at the casino.
5. Players may not participate in the services provided by Casino Kingdom if they reside in any of the following countries: Afghanistan, Democratic Republic of Congo, Eritrea, Iran, Iraq, Ivory Coast, Liberia, Libya, North Korea (Democratic People’s Republic of Korea), Republic of Guinea, Republic of Guinea-Bissau, Somalia, Sudan and Zimbabwe. Any accounts created or used in those jurisdictions will be closed; all wagers placed from these jurisdictions will be voided.
Player's Casino account
1. Players must register their account personally; no one else may provide the Player’s information on their behalf when registering an account with Casino Kingdom.
2. All information supplied upon registering must be accurate and complete in all respects. Casino Kingdom reserves the right to confirm the details supplied on registration by requesting personal identification documents by email and other means.
3. Accounts found to have incorrect or incomplete registration details may be suspended until the verification process has been completed. If we cannot complete the verification process the account may be closed and/or suspended and any balances (including winnings) confiscated/refunded or deposits voided at the casino's discretion. Please see for further details under ‘Verification Procedure’.
4. Players must keep their registration details up to date. Support Centre should be notified for any changes in address, email, phone number or other contact/personal information.
5. Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts and winnings associated with multiple accounts may be confiscated. The Player must also not have used sign up bonuses multiple times.
6. Casino Kingdom allows all Players to select a password which must be kept confidential. Any actions carried out through the Player's account will be deemed valid if username and password have been entered correctly.
7. The Player is solely and entirely responsible for maintaining the confidentiality of their account login details comprising of password and username. The Player is responsible for all activities that occur under the casino account. Casino Kingdom will not be liable to the Player or a third party for any loss arising from failure to store the account login details in a secure manner.
8. Casino Kingdom reserves the right to close or suspend a Player's account without refund if it becomes evident that the Player has disclosed their account login details to a third party.
9. Casino Kingdom will not abuse its relationship with the player by any unauthorised activity on the player's operating system or casino account.
10. The player may receive an email to the registered email address for account activation and ongoing communication from the Casino.
11. If the Player has previously unsubscribed at Casino Kingdom, please contact The Casino Support Centre.
12. Account Dormancy
  1. If after 60 days the Player's Casino account shows no activity, it will be considered dormant. Player’s Casino account is considered to be dormant if the Player has not made a wager/bet or has not deposited/withdrawn funds within the last 60 days.
  2. In this eventuality, in the interest of protection of Player’s funds, Casino Kingdom will remove any Player’s balances which may be comprised of bonus and cash money. Bonus funds will be forfeited. Player’s cash balance can be returned to the Player’s Casino account upon request within a reasonable timeframe, providing the Player successfully passes verification/security questions.
13. The transfer of funds between individual Player accounts is strictly prohibited.
14. Account Suspension / Closure
  1. Casino Kingdom reserves the right to refuse registration, to close or suspend a Player's account at its sole discretion by giving an appropriate notice with reasons, including, but not limited to, any unauthorised use of the Player’s account. No refund of account balances will be granted. However, any contractual obligations already undertaken with the Player will be honoured by Casino Kingdom.
  2. Any unauthorised use of the gambling account may result in the termination of the gambling account. Casino Kingdom reserves the right to terminate any of your Casino Rewards accounts.
  3. If the Player identifies any unauthorised use or theft of the account login details, or any other security breach have occurred, Casino Kingdom must be immediately informed of this occurrence.
15. To close a Casino account please contact The Casino Support Centre
Verification Procedure
1. Only players who have registered with Casino Kingdom will be eligible to play.
2. In line with Maltese regulations, Casino Kingdom reserves the right to ask Players for verification documents following deposits and / or prior to executing a withdrawal, or when players' accumulative deposits reach $2,000 during the account lifetime. Should it be deemed necessary the casino may also require these documents to be certified by a registered Notary or a registered professional. This includes, but is not limited to:
  1. Proof of ownership of the financial accounts being used to deposit and/or withdraw from the casino. This would include but not be limited to a copy of the physical card, statement relating to a specific bank account, or relevant screenshots of other online wallets and methods.
  2. a copy of valid ID; such as a Passport, Driver’s License or government-issued identity card
  3. documents confirming residence, such as a bank statement or utility bill, no older than 3 months
3. All documents must be clear and legible to ensure satisfactory completion of Player’s verification. If the documents provided are incomplete, obstructed or evidence of tampering and any other reason deemed unacceptable, the Player must provide additional information until Casino Kingdom is able to successfully verify the Player’s identification.
4. If Casino Kingdom has reasonable grounds to suspect that the Player has provided false documentation, misleading or incorrect information, Casino Kingdom will not accept such documents as valid and the failure of Player’s verification may result in termination of the casino account and/or failing the withdrawal request.
5. Player’s withdrawal may not be processed until satisfactory identity verification has been completed.
Protection of Customer Funds
1. We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency.
2. We hold customer funds in a separate account, whereby they remain distinct from the company's daily operations, but still form part of the designated assets in the event of insolvency. Casino Kingdom meets the Malta Gaming Authority requirement to maintain customer funds separately from the Casino's own funds in a client account held with an approved credit institution.
3. 'Customer funds' means the aggregate value of funds held to the credit of customers including, without limitation:
  1. Cleared funds deposited with Casino Kingdom by customers to provide stakes in future gambling
  2. Winnings or prizes which the customer has chosen to leave on deposit with Casino Kingdom or for which Casino Kingdom has yet to account to the customer; and
  3. Any crystallised but as yet unpaid loyalty or other bonuses, in each case irrespective of whether the licensee is a party to the gambling contract.
4. You will be notified before making a deposit if Casino Kingdom has made any changes to how we provide protection of customer funds.
Use of Bots and Illegal Software
1. The use and abuse of malicious software and bugs in any of the gaming software provided on the Casino platform is illegal.
2. The use of software/hardware to influence or modify the outcome of any of the games or financial gain is strictly forbidden and any monies acquired in this manner will be confiscated immediately.
3. Using a Virtual Machine is also regarded as a deliberate attempt to manipulate the game play and/or deceive the casino. Any financial gains made under these conditions will be confiscated.
4. Furthermore, Casino Kingdom prohibits player collusion and takes measures to prohibit use of devices, such as robots, that distort normal games play.
Interruptions to Casino Activity
1. Casino Kingdom shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Casino Kingdom’s casino software or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, payments processing, any person's misuse of the site or its content or any errors or omissions in content. Casino Kingdom reserves the right to close or suspend a Player's account, by giving an appropriate notice with reasons.
2. In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Service we will not be liable to the Player as a result of any such errors and we reserve the right to void all bets on the games in question.
3. In the event of a Casino system malfunction all wagers placed during such period will be null and void, as well as payouts obtained from a malfunctioning game or service. This includes but not limited to operating systems, web browsers, software and hardware failures.
4. We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason. In circumstances where a stake is deemed to be or is declared void at our discretion, any sum deducted from your Casino account with respect to that stake or wager shall be credited to your Casino account. Wagers shall only be valid if accepted by our server. Until acceptance, no communications from the Player shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on a website, software or device) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instant and shall not set a precedent for the future.
5. Casino Kingdom reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their Casino account closed and any deposits and/or winnings forfeited. In the event of a website system malfunction all bets are void.
Responsible Gambling
1. Gambling is a form of leisure and entertainment but can become addictive. We promote responsible gambling by offering:
  1. Cooling-off periods from 24 hours to 12 weeks.
  2. Self-exclusion options from 6 months to 5 years.
  3. The setting of Deposit limits.
  4. Session reminders.
  5. Referrals to problem gambling organisations.
2. Please see our Responsible Gambling Policy for full details.
Support, Disputes and Complaints
1. The Casino Support Centre is available if you experience any difficulties.
2. The current balance and transaction history of Player's account may be viewed at any time. Should there be any claim or dispute arising from past or current transactions, please follow our complaints procedure below:
  1. In the event that you need to make a complaint the first step should be to contact our 24/7 Casino Support Team.
  2. If the complaint has not been resolved after contacting the support team the next course of action is to lodge the query by sending an email to complaints@crhelpdesk.com. Here the case is escalated to a solutions specialist who will respond within 10 days. Depending on the nature of the enquiry and specific investigations required, it may take longer than this to resolve. If this is the case, the complaint/dispute may be internally escalated to the Support Manager a further 10 days will be given to resolve this issue.
  3. If there is no satisfactory resolution after internal escalation you can then contact our independent alternative dispute resolution service eCOGRA who will act as mediators and make a final decision that will be respected by both parties. You can also contact the European Commission's ODR Platform for assistance with dispute resolution.
3. Any dispute relating to the provision of the games and the validity, performance and construction of the present agreement relating to the games shall be exclusively solved in terms of Maltese law. Where recourse to the Courts of Law is necessary, Maltese courts shall have exclusive jurisdiction.
4. Casino Kingdom will endeavour to resolve all disputes in a timely and responsible manner however where a dispute remains unresolved by both parties arbitration may be sought as described above. If after this process a matter still remains unresolved, the Player may contact the Malta Gaming Authority at support.mga@mga.org.mt.
Sign Up Offer - Terms and Conditions
1. To be eligible for this offer, you must register an account as a new Player.
2. All bonus monies will be credited as bonus funds (i.e. not cash) to the Player's Casino account or to Casino Rewards account.
3. Each individual deposit made with Casino Kingdom is considered a single deposit for the purpose of this promotion. The total of successive deposits cannot fulfil the sign up bonus requirements - each deposit is only considered individually. Therefore the first two (2) individual deposits ONLY will determine the bonus amounts allocated for the purpose of this promotion.
4. If player has chosen the 1 free chance option, the chance will be awarded on registration. If player has chosen to take the additional 40 chances, 41 chances will be awarded after the first deposit of $1.
5. In the interest of avoiding any confusion related to this promotion and the winnings transferred to the Casino account, the Player agrees to commit to the wagering requirements for all bonuses/winning obtained in accordance with the terms as stated in General Promotion Terms and Conditions and in Bonus and Cash Account Terms and Conditions below.
6. This promotion must be claimed by making a first deposit within 7 days, after which Casino Kingdom reserves the right to modify the promotion.
Bonus and Cash Account - Terms and Conditions
1. A Player's total account balance consists of a cash account balance and a bonus account balance.
2. A Player's bonus account cannot be cashed in, but can be used to place wagers.
3. The cash component of the balance may be withdrawn at any time for your first and second deposit, however this will result in any remaining bonus funds in the bonus balance being forfeited. This includes any bonuses yet to be credited or redeemed that are associated with any withdrawn deposits.
4. The first deposit bonus and second deposit bonus are subject to 200 times play-through before your bonus balance is converted to cash. Once bonus funds have been converted to cash, these funds may be withdrawn.
5. Subsequent bonus amounts credited to a player's bonus balance (from the third deposit) will be subject to 30 times play-through before they may be cashed in.
6. Play-through is achieved when any wager is made. Wagers made from both cash and bonus accounts count towards play-through.
7. The wagering requirements (for withdrawal purposes) will start being counted from the time all bonus monies are added to the Casino account.
8. For any wagers made before the third deposit, wager is deducted from the Player's cash and bonus balances in the ratio equivalent to the total cash balance and bonus balance. Winnings will be re-distributed back to the cash and bonus balances using the same ratio. If a Player makes a withdrawal, their bonus balance is reset to zero. This means that if a Player chooses to take back the money they deposited, they will lose any bonus they may still have remaining in their bonus balance. For any wagers made after the third deposit, the wager is deducted from the Player's cash account. If there is no cash available, then the wager is deducted from the bonus account. This effectively means that funds in the Player's bonus account are only played if there is no cash balance.
9. Winnings on wagers made before the third deposit are credited to their cash and bonus balances in the same proportion as the wager was taken from the respective cash and bonus balances. After the third deposit, winnings on wagers made from a from a Player's cash account are credited directly to their cash account. Winnings on wagers made from a Player's bonus account are credited to their bonus account.
10. After the third deposit, where crediting a Player's bonus account with winnings that would result in the bonus account exceeding the size of the all bonus amounts, any excess winnings are credited to the Player's cash account. Note: This is less any automatic transfers from bonus account to cash account that had occurred.
11. Wagering requirements will be carried over from a bonus should a subsequent bonus be redeemed prior to making a deposit.
12. Different games played may contribute a different percentage of the play-through (up to 100%) towards the required play-through. For example:
  1. If a Player receives a $100 bonus, they will have to wager approximately $20,000 based on a game with 100% wagering contribution (e.g. Slots and Parlor Games) before attempting a withdrawal.
  2. Similarly, they will have to wager $40,000 based on a game with a 50% wagering contribution (e.g. Table Poker, Casino War, Sic Bo) and so on.
13. The contributing percentages are as follows:
  1. Slots and Parlor Games count 100% towards wagering requirements
  2. Table Poker, Casino War and Sic Bo count 50% towards wagering requirements
  3. All Blackjacks except Classic Blackjack, Craps and Baccarat count 10% towards wagering requirements
  4. All Video Pokers except All Aces Video Poker, Caribbean Draw Poker, Texas Hold'em Bonus Poker Gold, Triple Action Hold'em Bonus Poker Gold, Classic Blackjack and all Roulettes count 2% towards wagering requirements
  5. All Aces Video Poker does not count towards wagering and no loyalty points will be earned when playing.
14. Doubling up on any game at Casino Kingdom will not count towards your wagering requirements.
15. Live Casino games:
  1. Live Baccarat, Top-Card and all Live Blackjack games count 10% towards the wagering requirements
  2. Deal or No Deal Live and Lightning Dice count 100% towards the wagering requirements
  3. Super Sic Bo, Live Auto Roulette, Live French and American roulette, Live Caribbean Stud Poker, Live Casino Hold’em, Live Three Card Poker, Live Dream Catcher wheel, 2 Hand Casino Holdem and Side Bet City count 2% towards wagering requirements
General Promotion Terms and Conditions
1. All promotions can only be claimed once per device, person, household, family, physical address, email address, financial account, IP address or shared network environment such as a library, workplace, university or school. Any winnings associated with a bonus being claimed more than once will be confiscated and the casino account closed.
2. Unless specifically stated otherwise, no two promotions can be used in combination and promotions only apply to deposits and wagers on the Casino Kingdom account.
3. Every effort will be made to credit the Player's account with any promotional bonuses within one business day or sooner. Promotions that are earned over a time period such as weekend or monthly bonuses will be awarded within one business day following the end of that time period i.e. on the Monday after the weekend or on the first business day of the following month.
4. If the credit/debit card, eWallet or financial account used to make the deposit to receive the sign up bonuses is not in the name of the individual registered on the Casino Kingdom account, the casino reserves the right to void any winnings. Attempts to withdraw any associated winnings from the sign up bonuses using credit/debit card, eWallet or financial account in a different name to the casino account holder may also lead to winnings being void.
5. All casino promotions are reviewed regularly and we reserve the right to change the offer and or terms at any time.
6. Casino Kingdom reserves the right to correct any error in bonus points, casino credits, and/or prizes awarded. Winnings will not be affected but the players casino account balance will be adjusted to reflect the correct amount when any error is detected.
7. Promotional bonuses/prizes that remain unused in a Player's casino account for longer than 60 days from the date of registration, will be forfeited. Promotional bonuses/prizes will be deemed "used" once the minimum wager requirements have been met. The sign up bonus is determined by the date a casino account is opened. If a Player opens a casino account but leaves it dormant for a period of time, the Player will still be awarded the sign up bonus that was active when they joined Casino Kingdom.
8. If, while playing at Casino Kingdom, the Player wins a sum regarded by the Casino Management as worthy of publicity, the Player agrees to be available for any event of such nature arranged by Casino Kingdom. At all times, Casino Kingdom will do its utmost to protect Player's privacy.
9. While Casino Kingdom protects all personal data entrusted to us, we reserve the right to use Players' first names and/or initials in any Casino announcement pertaining to promotion results.
10. Only promotions specifically advertised on this Casino's website will be honoured by the Casino Kingdom. Any promotional offer issued by any other party, including but not limited to affiliated persons or organizations, may not be recognized by this Casino and are thus deemed invalid.
11. Any promotional materials distributed by Casino Rewards is for the intended recipient only and cannot be transferred. Players must have received a written invitation addressed to them from Casino Rewards in order to take advantage of any part of this promotion.
12. Any promotion or giveaway run by Casino Kingdom for any kind of merchandise or cash is not inclusive of any taxes, registrations, licensing, insurance, postage or delivery unless otherwise stipulated within the promotion terms and conditions.
13. Any cash prizes awarded by Casino Kingdom will be paid directly into the recipient's Casino Rewards account or casino account.
14. Casino Kingdom may in our sole discretion limit the eligibility of Players to participate in any promotion.
15. Casino Kingdom reserves the right to remove the sign up offer and/or any further promotions from these and/or linked accounts for any reason whatsoever with the appropriate notice, including, but not restricted to violation of promotional terms. An activity is considered to be a violation of promotional terms when it is designed to take advantage of our offers.
  Violation of terms includes but is not limited to:
  1. If the player misuses the casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the Player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the Casino.
  2. Multiple account strategy / proxy account strategy
16. Casino Kingdom reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. 'Irregular play' includes but is not limited to any one or more of the following types of play:
  1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met; a single bet in Roulette counts as the total of all chips placed on the table when the wheel is spun.
  2. Using the double-up feature to increase bet values;
  3. Even money bets on Sic Bo, Craps and Roulette
  4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0.
  5. Withdrawing deposited funds, either in whole or in part, prior to the redemption of associated bonus funds.
  6. Using the autoplay feature for the purpose of meeting bonus account wagering requirements.
  7. Playing for deliberate minimum risk, equal, zero margin or hedge betting in order to conceal the appropriate spirit for the purposes of meeting bonus wagering requirements.
17. Employees, officers and directors of Casino Kingdom, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for entry. The same terms shall apply to the direct families of such persons.
Payment and Winnings
1. General Terms and Conditions
  1. It is the Player's responsibility to be aware of these terms upon which payments are accepted and winnings are paid. It is also the Player’s responsibility to ensure they are aware of any changes to these terms. Casino Kingdom may also inform its Players of any updates to the Terms and Conditions.
  2. Player shall not deposit funds into the Casino Kingdom which are ill-gotten, dishonestly obtained, proceeds of or intended to be used for money laundering or terrorist financing, or that would otherwise be generally considered illegal.
  3. Casino Kingdom reserves the right to confiscate any withdrawal or casino account balance suspected of being linked to any kind of fraudulent activity included but not limited to identity theft or payment fraud.
  4. Any criminal or suspicious activity at the Casino Kingdom may be reported to relevant authorities and where such activity is suspected or confirmed may result in a Player’s casino account being suspended indefinitely and any winnings voided and balances confiscated.
  5. If Players transfer funds between each other's financial accounts or if multiple Players have their financial accounts funded by a common source it will be considered fraudulent and it may be investigated. Casino Kingdom reserves the right to void any winnings associated with these types of practices and to suspend the associated casino accounts indefinitely and confiscate any casino account balances.
  6. If a financial account used to deposit and or withdraw funds is not in the name of the Player registered on the Casino, Casino Kingdom reserves the right to suspend the casino account and or financial account indefinitely.
  7. The Player accepts that it is their responsibility to ensure they have sufficient funds in the financial account(s) used to deposit at Casino Kingdom. This includes sufficient funds at the time the deposit is made and at the time their financial account is debited. In the event of insufficient funds at either of these times, Casino Kingdom reserves the right to reject deposits and to void any winnings and confiscate any casino account balances. Casino Kingdom may in its sole discretion request from the Player, and the Player agrees to provide, such evidence satisfactory to Casino Kingdom to prove that sufficient funds were available at the time of their deposit or at the time their financial account was debited.
  8. Players whose deposits are repudiated, recalled, charged back, disputed, revoked or otherwise generally not paid will have their winnings voided, their balances confiscated and all their casino accounts on the Casino Rewards network locked. In the unlikely event Casino Kingdom decides not to exercise any or all of its rights under this term it will not constitute a waiver of its right to exercise this or any other term in future.
  9. It is the Player's responsibility to retain copies of transaction records and of past and present website policies and rules.
  10. Casino Kingdom reserves the right to perform Player’s identity, source-of-funds, financial account, and other background due diligence checks and may require documentation and information from the Player to do this. Failure by the Player to comply with any such requests or part thereof grants Casino Kingdom the right to void any winnings on the Player’s account, restrict further deposits and withdrawals, confiscate any casino account balances, and to lock the Player’s casino account indefinitely. As for the security documents, please see for more details under ‘Verification Procedure’.
  11. Casino does not charge the Player for making deposits into their casino account but payment service providers, financial intermediaries involved with processing Player’s transactions and/or their financial institution. This may result in incurring transaction fees over and above the amount deposited into Player’s casino account. Such fees are not typical for the majority of Players but in the unfortunate event of their incurring such fees Players agree that the casino will not be liable for these fees.
  12. The following are considered acceptable methods for depositing at Casino Kingdom:
    1. Visa, Mastercard, Neteller, Skrill, PaysafeCard, ECOPayz, and AstroPay Card.
    Please note: There is no waiting time for any of Casino Kingdom deposit methods, the funds are instantly credited to the Player’s casino account. Casino Kingdom do not impose any limits or restrictions on the available deposit methods, however, some of these companies impose their own limits and/or restrictions. Casino Kingdom advises Players to review the payment company’s respective websites to familiarise themselves with any limits and/or restrictions that may apply.
  13. The following are considered the acceptable methods, and their delivery times, for withdrawing at Casino Kingdom:
    1. Visa: 1-3 Business days
    2. MasterCard: 1-3 Business days
    3. Neteller: 1 Business day
    4. Skrill: 1 Business day
    5. ECOPayz: 1 Business day
    6. Jeton: 1 business day
    7. Direct Bank Transfer (DBT): 6-10 Business days
2. Payment of Winnings and Withdrawals
  1. Winnings are credited to the Player’s cleared casino account balance in the currency of their casino account. Should the Player wish to withdraw some or all of their balance they must enter the amount they want to withdraw from within the casino and choose a withdrawal method.
  2. The Player accepts that there may be minimum and maximum individual transaction, daily, weekly, and monthly withdrawal limits and that these vary by country and withdrawal method.
  3. Withdrawals that are required to be processed via a different currency to Player’s casino account currency will be subject to a currency conversion. This currency conversion will be based on the average daily interbank market rate plus a currency conversion fee of 2.5%.
  4. Withdrawal method DBT (Direct Bank Transfers) incurs withdrawal fees. These fees are:
    - Under 3000 units: $50.00 USD, 35.00€, £30.00
    - Over 3000 units: $100 USD, 70.00€, £60.00
  5. Casino Kingdom reserves the right to and in many cases will be obligated to pay withdrawals back to financial accounts previously used by the Player to deposit with at the Casino.
  6. Casino Kingdom reserves the right to deduct monies owed to the Casino as a result of chargebacks, disputes or any outstanding dues from Player winnings/withdrawals. The Player may be notified of such action taken beforehand where possible.
  7. Updating or adding additional payment details may only be made within the Casino or by contacting customer service.
  8. Withdrawn funds will be held in pending for 48 hours. Once 48 hours have passed, the withdrawal will be processed during the following business day. Withdrawn funds will be available to be reversed in part or in whole up until the time it has been processed. Any withdrawals reversed back into the casino account prior to it being processed are the player’s responsibility. Processing of the withdrawn funds may be delayed until such time as verification has been satisfactorily completed.
  9. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Casino Kingdom may in its sole discretion increase or decrease the weekly payout.
  10. Payments to bank accounts, cards and e-Wallets are subject to daily limits including those imposed upon us both directly and indirectly by regulators, card schemes, banks, payment processors and financial institutions. Depending on your withdrawal method you may be restricted to receiving a portion of your winnings paid daily over successive weekdays until the balance is fully paid.
  11. Please note that once payments have been released from Casino Kingdom it may take some time for the funds to reach your nominated financial account. Processing times can vary between payment methods, processors and banks and are beyond our control. Casino Kingdom shall not be made responsible for any delay in transferring the payments into your nominated bank account.

Updated: 10/20/2020 12:00:00 +1000

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